FREQUENTLY ASKED QUESTIONS

Click on the grey box, to open (and close) the information about that subject.

Please take also note of our Rules and Regulations.

GENERAL

When are the doors open?
Doors open: Saturday, June 22nd, 2019: between 20h45 – 01h15. First Trance DJ starts at 21h00. Before 20h45, you are welcome in the restaurant of Hotel Bergse Bossen.
Info about Hearing protection and Light effects
Although the organization checks the legal standards for sound, we ask our visitors to take into account the volume of music that can be heard on site and at the stage. It is wise to wear hearing protection. In addition, Energy of Trance uses light effects that can be dangerous for people with epilepsy or light sensitivity.
Lost or found objects
Have you lost anything? Please visit the back stage desk. Did you find something? Then hand it in at the back stage desk. After the event, found objects are kept for 1 year. Please contact Energy of Trance organisation.

BUY TICKETS

What is the minimum age?
The minimum age limit to enter to the event is 21. Anybody who turns 21 in 2019, is permitted entrance.
Where can I buy a ticket for Energy of Trance On Stage?
Check out the ticket service.
Can I buy a ticket at the entrance?
There are no tickets available at the entrance. You can buy them directly online. The link to ticket online.
I have not received an e-mail, what now?
Take a good look at your spam box. If you really can’t find anything you can visit Your Ticket Provider support for more information and contact-information.

ENTRANCE

Can the code be scanned on my mobile?
Yes, it can! Please, set the screen lighting to maximum.
How do I get my Energy of Trance Bracelet?
At the entrance of the event you will receive your Bracelet by showing your ticket. The Bracelet is needed to go in and out.

ENERGY TOKENS

How can I buy drinks?
During “Energy of Trance” Event you can only pay with Energy tokens. Energy tokens can be bought at the cash desk.
How can the Energy tokens be paid?
The Energy Tokens can be paid with pin or cash.
Can Energy tokens taken back at the end of the Night?
No, so don’t buy too much. Better to buy extra during the event.
Till how late can I buy Energy Tokens?
The Energy tokens can be bought at the cash desk. The cash desk is open until half an hour before the event ends.

VISITORS WITH A DISABILITY

Is it wheelchair friendly?
Yes, the hotel and Grand Cafe is very wheelchair friendly.
Are there disabled parking spaces?
Yes, there are two disabled parking spaces in front of the main entrance. Let us know if you need a parking space. If we expect more disabled parking space users, we can place extra signs.
Is there a wheelchair friendly toilet?
Yes, there is a wheelchair friendly toilet. It is in the corridor to the left of the reception (near the Grand Cafe).
You can enter it from the outside (because during the event the connecting door to the hotel is closed. The distance is just as close as via connecting door).

EVENT LOCATION

How to get there?
The best way to get there is by car. More info on the Travel page. Using train, then a hotel room is maybe a good option. Special for our “Energy of Trance On Stage!” party people we can offer a special 30% discount. More info on frontpage .
Are there lockers?
Unfortunately there are no lockers present.
Toilets
There are multiple toilets at the event location. Use of the toilets is free of charge.

There is also a wheelchair friendly toilet. It is in the corridor to the left of the reception (near the Grand Cafe).
You can enter it from the outside (because during the event the connecting door to the hotel is closed. The distance is just as close as via connecting door).

Is there a Wardrobe?
Yes, there is a wardrobe. The wardrobe is free and at your own risk.
Is there First Aid?
During the “Energy of Trance” Event, a medical team will be permanently present.
Is there a smoking area?
Yes, on the terras (outside) is a smoking area.
Can I book a room in the hotel?
Yes, there are rooms available. Special for our “Energy of Trance On Stage!” party people we can offer a special 30% discount. More info on frontpage .